service quality evaluation of teaching-learning system in higher education

purpose: to provide a model for measuring the services quality from the views of student as the main customer in e-learning institutions with regard to the special features of this university and e-learning approach. methods: in this study, after reviewing the literature on service quality in different areas, 42 main factors affecting the quality of e-universities service has been extracted and after receiving expert opinions, the final version (based of badroalkhan model) consists of eight factors; pedagogical , technical, communication, evaluation, administration, support resources, ethical and institutional. validity and reliability of the questionnaire were confirmed through the content validity and cronbach's alpha. the questionnaire was developed based on the identified indicators and then was distributed in the population consisting of390students of the institute in electronic form and finally, 198 questionnaires returned to the researchers, and the results were analyzed.results: the results of structural analysis showed the model generally and indicate that institutional factor is the most correlation with service quality whereas administrative factor is the lowest. also the student of merhalborz institute have the most satisfaction of moral factors and the lowest one of the evaluation.